Midterm 2 Next Week

11/8/97


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Table of Contents

PPT Slide

Midterm 2 Next Week

Answering Chapter 9 Questions?

Metropolitan Motors Update -- 1

Metropolitan Motors Update -- 2

Metropolitan Motors Update -- 3

Metropolitan Motors Update -- 1

Metropolitan Motors Update -- 2

Metropolitan Motors Update -- 3

Metropolitan Motors Update -- 4

Metropolitan Motors Update -- 5

Metropolitan Motors Update -- 6

Metropolitan Motors Update -- 7

Metropolitan Motors Epilogue -- 1

Metropolitan Motors Epilogue -- 2

Metropolitan Motors Epilogue -- 3

Metropolitan Motors Epilogue -- 4

Metropolitan Motors Epilogue -- 5

Metropolitan Motors Epilogue -- 6

Chapter 8

Hammer’s Definition -- 1

Hammer’s Definition -- 2

Process Quality Management

Activity Level

Composite Methodology -- 1

Composite Methodology -- 2

Composite Methodology -- 3

Composite Methodology -- 4

Composite Methodology -- 5

Process Quality Management

O’Neill and Preigh Mini-Case CSFs -- 1

O’Neill and Preigh Mini-Case CSFs -- 2

O’Neill and Preigh Mini-Case Business Processes - 1

O’Neill and Preigh Mini-Case Business Processes - 2

O’Neill and Preigh Mini-Case Business Processes - 3

Creating an Impact Matrix -- 1

Creating an Impact Matrix -- 2

Managing Process Improvement Projects

Continuous Quality Improvement

Tasks for Project Management -- 1

Reflections Question #3 -- 1

Reflections Question #3 -- 2

Reflections Question #3 -- 3

Reflections Question #4

Reflections Question #6 -- 1

Reflections Question #6 -- 2

Reflections Question #7 -- 1

Reflections - STEP Model #1 -- 1

Reflections - STEP Model #1 -- 2

Reflections - ISI Case Study -- 1

ISI Case Study Deliverables

St. George’s Hospital -- 1

St. George’s Hospital -- 2

St. George’s Hospital -- 3

Author: Susan L. Solomon

Email: ssolomon@csus.edu

Home Page: www.csus.edu/indiv/s/solomons/school.html